Terms of Use

Thatcham Kitchen Designs Customer Terms and Conditions

The Thatcham Kitchen Designs Ltd Web Site is comprised of various Web pages operated by Thatcham Kitchen Designs Ltd.

The Thatcham Kitchen Designs Ltd Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Thatcham Kitchen Designs Ltd Web Site constitutes your agreement to all such terms, conditions, and notices.


In this agreement the terms have the following meanings:

  • “Customer” means the user or buyer purchasing a product from Thatcham Kitchen Designs.
  • “Supplier” means any supplier who Thatcham Kitchen Designs markets the products of.
  • “Agreement” means the contract between Thatcham Kitchen Designs and the Customer to which these conditions will apply.
  • “Product” is the item that Thatcham Kitchen Designs will market on behalf of the Supplier.


This Agreement shall apply to all Products purchased by a Customer via the Thatcham Kitchen Designs web site. By agreeing to these Terms your statutory rights are not affected.


All online transactions are in £ GBP and are processed by Sage Pay. Sage Pay provides a secure purchasing environment online and handles all credit and debit card payments.

We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, American Express, Diners and JCB.

Once your order is complete and you successfully submit payment through the Protx service you will receive an e-mail with confirmation of your order. This means that your bank has authorised the transaction.


When an order is placed Thatcham Kitchen Designs will send a confirmation order to the Supplier. The item will be delivered direct from the Supplier to the Customer. The Supplier will add their contact details to the delivery note. This is the point of contact if there is any problem with the order.

When the Product has been dispatched the Supplier will notify Thatcham Kitchen Designs.

Delivery timescales vary depending on each product and can be checked within the shopping bag. Most of our products are made to order and will therefore be handmade on placement of an order by the customer. These orders normally take up to 14 days to deliver within the UK and up to 28 days to deliver internationally.


If for any reason you wish to return your purchase we will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Goods must be returned to the Supplier in perfect condition and accompanied by this order confirmation. Thatcham Kitchen Designs is not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.

We recommend using Recorded or Special Delivery when returning products since Thatcham Kitchen Designs and the Supplier will not be responsible for Products lost or damaged in transit. Postage will be refunded only if Products are faulty or an error has been made on the part of the Supplier or Thatcham Kitchen Designs.

Cancellation of an Order

If for any reason you wish to cancel your order please e-mail info@thatchamkitchendesigns.co.uk detailing your order number.


Thatcham Kitchen Designs is VAT Registered at present.

Customs and tax charges may be applicable for shipping to countries out with the European Union (EU). Thatcham Kitchen Designs endeavour to put the correct Customs Clarifications / Commodity Codes on parcels. However, we cannot be held responsible for import duties and charges.

EU Member States (as at May 2007) include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Intellectual Property & Copyright

All Products distributed by the Supplier will remain the Supplier’s intellectual property. Any Design produced by a Supplier carries a copyright and cannot be reproduced without written consent.

The Customer will not hold Thatcham Kitchen Designs responsible for any infringement of copyright relating to copy contained within a Product.

It is the Supplier’s responsibility to ensure that any Product Design is lawful, does not infringe any Copyright or any other laws.

Alterations to Terms of Business

Thatcham Kitchen Designs reserves the right to alter these Terms of Business at any time and will replace the Terms of Business on our web site when we do so.

Distance Selling Regulations

The following information is extracted from the www.dti.gov.uk web site. Thatcham Kitchen Designs complies with all Distance Selling Regulations.

Distance selling means selling and buying by phone, mail order, via the Internet or digital TV. Such transactions are covered generally by normal buying and selling legislation, but they are also covered by special Distance Selling Regulations.

Distance Selling Regulations give protection to consumers who shop by phone, mail order, via the Internet or digital TV:

The protection includes:

  • The right to receive clear information about goods and services before deciding to buy;
  • Confirmation of this information in writing;
  • A cooling off period of seven working days in which the consumer can withdraw from the contract;
  • Protection from credit card fraud.

Guide for Businesses on Distance Selling Regulations

The DTI and Office of Fair Trading (OFT) issued revised guidance for businesses on the Distance Selling Regulations in September 2006. In a press notice Minister Ian McCartney said: ‘Consumers deserve protection whether they are buying from their local shop or online. But businesses need to have a clear idea of where the law stands. That’s why this… guidance will support businesses in their efforts to operate distance sales and give consumers the protection they deserve.’

E-commerce Regulations put the EC Directive on E-commerce into UK law. Amongst other things the Directive requires Member States to ensure that contracts can be concluded electronically. DTI is examining its consumer legislation to ensure that it does not prevent contracts from being made online.

Safe Online Shopping

Surveys continue to show that uncertainty about traders’ legal responsibilities and problems in obtaining redress when transactions go wrong are particular barriers to consumer trust on the internet.

Information for consumers about online shopping is available from many sources, including the Consumer Direct web site and the Office of Fair Trading, as well as consumer organisations, magazines and other media.


In 2001 DTI commissioned MORI to research consumers’ concerns and awareness about online shopping, and the best ways of delivering information and guidance on the subject, (2001 report: Informing customers about e-commerce). This was followed in 2002 by further research which revealed that, compared to 2001, people were less concerned about credit card fraud and data protection, but that they remained concerned about dishonest traders and redress (2002 report: Internet and cross-border shopping).

Safe Internet Shopping Initiative

DTI’s Safe Internet Shopping initiative aims to encourage consumers to shop online by explaining how to do so safely. DTI has worked with a range of public and private sector partners to provide improved access to information on the full range of consumer concerns (e.g. safe payment, data protection, illegal content, redress).

More Online Shopping Information and Tips

Further information, including links to additional sources of advice, is available on the DTI’s Consumer Direct website.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Third Party Sites

The Thatcham Kitchen Designs Ltd Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of Thatcham Kitchen Designs Ltd and Thatcham Kitchen Designs Ltd is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Thatcham Kitchen Designs Ltd is not responsible for webcasting or any other form of transmission received from any Linked Site. Thatcham Kitchen Designs Ltd is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Thatcham Kitchen Designs Ltd of the site or any association with its operators.


These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England and Wales.

Suggestions or Comments

If you have any suggestions or comments please email info@thatchamkitchendesigns.co.uk or call us on 01635 863853

Alternatively you can phone or write to us:

Thatcham Kitchen Designs
44 Broadway
West Berkshire
RG19 3HP